Privacy Policy

This Privacy Policy ("Policy") is published by SK69 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the User", "the Member") who access, register on, or interact with the SK69 platform at sk69.lat, including all associated services, products, and support channels.

SK69 operates as an online casino and sports betting platform serving primarily Malaysian users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other parts of Malaysia. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles.

By registering an account with SK69, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should refrain from using the Platform and contact our support team to arrange account closure.

The following definitions apply throughout this Privacy Policy:

SK69 collects personal data across several categories, depending on your interaction with the Platform. The following table summarises the categories of data we collect and the context in which each category arises:

We do not intentionally collect special category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for KYC liveness verification. Where any such data is inadvertently provided, it will be deleted promptly upon identification.

SK69 collects personal data through the following channels and mechanisms:

4.1 Directly From You

• When you complete the account registration form, including submission of your name, date of birth, and contact details;
• When you submit identity and address verification documents as part of our KYC process;
• When you initiate a deposit or withdrawal, including provision of your bank account, e-wallet, or cryptocurrency wallet details;
• When you contact our support team via live chat or email;
• When you participate in promotions, surveys, or competitions hosted on the Platform.

4.2 Automatically

Certain technical and usage data is collected automatically when you access the Platform, including IP address, device identifiers, browser configuration, session duration, and navigational behaviour within the Platform. This data is collected via server logs, cookies, and pixel tracking technologies.

4.3 From Third Parties

We may receive personal data about you from third parties engaged in connection with our services, including KYC verification providers who confirm the validity of identity documents, payment processors including Maybank, CIMB, Public Bank, DuitNow, and cryptocurrency networks, as well as fraud detection and anti-money laundering screening services.

SK69 processes your personal data for the following specified, explicit, and legitimate purposes:

1. Account Management: To create, maintain, and administer your registered account, including processing login authentication and managing account settings;
2. Identity Verification (KYC): To verify your identity, confirm your age eligibility (21+), and comply with our anti-money laundering and counter-terrorism financing obligations;
3. Payment Processing: To process deposits and withdrawals via your selected payment method, including Malaysian banking channels, e-wallets, and cryptocurrency networks;
4. Fraud Prevention & Security: To detect, prevent, and investigate fraudulent activity, unauthorised account access, bonus abuse, and other conduct that violates our Terms and Conditions;
5. Regulatory Compliance: To fulfil our legal and regulatory obligations, including responding to lawful requests from regulatory authorities and law enforcement;
6. Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
7. Platform Improvement: To analyse usage patterns, identify technical issues, and improve the quality of our products and services;
8. Responsible Gambling: To monitor gaming behaviour for indicators of problem gambling and to facilitate the implementation of responsible gambling tools such as deposit limits and self-exclusion;
9. Marketing Communications: To send you information about promotions, bonuses, and new products where you have opted in to receive such communications. You may opt out at any time.

SK69 processes your personal data on the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform the contract between you and SK69, including account management, game operation, and payment processing;
• Legal Obligation: Processing required for SK69 to comply with applicable legal and regulatory requirements, including KYC, AML, and financial reporting obligations;
• Legitimate Interests: Processing for fraud prevention, platform security, and improvement of our services, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing of your data for optional purposes such as personalised marketing communications, where your explicit consent has been obtained and may be withdrawn at any time.

SK69 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

7.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary payment information with verified Malaysian payment partners, including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow FPX, and supported cryptocurrency networks. All payment partners are bound by their own data protection obligations.

7.2 Identity Verification Providers

Identity and document data is shared with our KYC service providers to verify your identity and age eligibility as required by our operating compliance obligations. KYC providers are contractually prohibited from using your data for any purpose other than identity verification on SK69's behalf.

7.3 Fraud Prevention & AML Services

Transaction data and account activity may be processed by fraud detection and anti-money laundering screening services to identify and prevent financial crime. These services operate under strict data processing agreements with SK69.

7.4 Regulatory & Law Enforcement Authorities

SK69 may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or lawful regulatory request. We will, where legally permissible, notify you of any such disclosure.

7.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of SK69's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will continue to apply.

As an internationally operating gaming platform serving Malaysian users, some of your personal data may be processed by or transferred to service providers located in jurisdictions outside of Malaysia. In all cases where personal data is transferred internationally, SK69 ensures that appropriate safeguards are in place, including:

• Transferring data only to jurisdictions recognised as offering an adequate level of data protection;
• Implementing Standard Contractual Clauses or equivalent contractual protections where data is transferred to jurisdictions without an adequacy determination;
• Requiring all international data processors to maintain security standards no less protective than those applied by SK69 within Malaysia.

For any queries regarding the specific safeguards applied to international data transfers affecting your personal data, please contact our support team at the details provided in Section 16.

SK69 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect analytics data that helps us improve our services. By continuing to use the Platform, you consent to our use of cookies as described in this section.

9.1 Types of Cookies We Use

9.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to maintain your session and access personalised features. Instructions for managing cookies are available in your browser's help documentation.

SK69 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

• Transport Layer Security (TLS): All data transmitted between your device and our servers is encrypted using 256-bit TLS, the same standard used by major financial institutions and banks;
• Data Encryption at Rest: Sensitive personal and financial data stored on our systems is encrypted using AES-256 encryption;
• Two-Factor Authentication (2FA): Available to all Members as an additional account security layer, and mandatory for staff with administrative access to Member data;
• Access Controls: Strict role-based access controls ensure that only authorised personnel with a legitimate operational need may access personal data;
• Regular Security Audits: Our platform and infrastructure undergo periodic penetration testing and security audits conducted by qualified third-party assessors;
• Incident Response: We maintain a documented data breach response plan. In the event of a personal data breach likely to result in risk to your rights, we will notify you and applicable regulatory authorities within the timeframes required by law.

SK69 retains personal data for the period necessary to fulfil the purpose for which it was collected, or as required to comply with applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures. Where data must be retained beyond the standard retention period due to an ongoing legal dispute or regulatory investigation, it will be held in a restricted-access state until the matter is resolved.

As an individual whose personal data is processed by SK69, you have the following rights under applicable data protection law, including the Malaysian Personal Data Protection Act 2010. We are committed to facilitating the exercise of these rights promptly and without undue obstacles:

To exercise any of the above rights, please submit a written request to our support team at [email protected]. Requests will be acknowledged within 5 business days and resolved within 30 days of receipt. We may request proof of your identity before processing data subject requests to prevent unauthorised disclosure.

The SK69 Platform is strictly intended for use by persons aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes age verification measures designed to prevent underage access.

If we become aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete such data and close the associated account. Any deposits made to an underage account will be returned to the payment source; any associated winnings will be forfeited.

If you are a parent or guardian and believe your child may have registered with SK69, please contact our support team immediately so that appropriate action can be taken.

The SK69 Platform may contain references to third-party payment providers, game studios, or service partners. This Policy applies solely to data collected and processed by SK69. It does not cover the data practices of third-party providers, and SK69 accepts no responsibility for the privacy practices or data security standards of any external third-party service.

Where you interact with third-party services in connection with your use of SK69 — for example, initiating a Touch 'n Go eWallet or Maybank transaction — you are subject to the privacy policy and terms of the respective third-party service provider for that interaction. We encourage you to review the privacy policies of all third-party services you use in connection with SK69.

SK69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material — for example, where we introduce a new purpose for processing your personal data that requires your consent, or where we significantly alter how we share your data — we will provide prior notice via the Platform and, where possible, by email to your registered address. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

We recommend reviewing this Policy periodically to stay informed of how SK69 protects and manages your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy, the personal data SK69 holds about you, or the exercise of your data subject rights, please contact our support team through the following channels:

We aim to acknowledge all data protection enquiries within 5 business days and to provide a substantive response within 30 calendar days. For matters relating to responsible gambling tools or self-exclusion, please also refer to our Responsible Gambling page.